Last updated: 2026-10-26
This policy sets the conditions for accepting and carrying shipments, SEEN Express’s liability for loss and damage, and how to insure shipments and file claims.
Accepting shipments
- The sender is responsible for accurate details: contents, weight, value and receiver details. We may re-weigh a shipment and adjust the charge if the actual weight differs.
- The sender must pack the shipment appropriately for its nature; we are not liable for damage caused by inadequate packing.
- SEEN Express may refuse or inspect any shipment suspected of breaching regulations.
Prohibited items
We do not carry: items prohibited by law, weapons and ammunition, explosives and flammables, narcotics, cash, bullion, precious jewellery and negotiable instruments, live animals, or dangerous goods unless arranged in writing in advance under the applicable requirements. The sender bears full responsibility for any shipment that breaches this.
Delivery times
Stated times are estimates starting from actual pickup, and exclude public holidays, inspection and customs periods, and force majeure (such as weather, road closures and government decisions).
Liability for loss and damage
- Uninsured shipments: our liability is limited to the proven actual value of the contents or SAR 500 per shipment, whichever is lower, plus a refund of the freight charge.
- Insured shipments: we compensate up to the value declared when the shipment was created, not exceeding the actual value proven by a purchase invoice or equivalent.
- Liability excludes: indirect loss and loss of profit, damage caused by the nature or a defect of the contents, perishable goods not booked as chilled, and delays caused by force majeure.
Shipment insurance
- Insurance is selected when creating the shipment and costs 1% of the declared value, minimum SAR 10.
- Declaring more than the real value does not raise compensation above the proven actual value.
Filing a claim
- Visible damage: noted on delivery, or reported within 48 hours of delivery with photos of the shipment and packaging.
- Loss: reported within 30 days of the shipment date.
- Submit claims via the contact page or email with the tracking number and an invoice for the contents. We respond within 5 business days and pay approved compensation within 14 business days of complete documents.
Chilled and frozen transport
We keep the selected temperature range from pickup to delivery. The sender must hand over products at the required temperature with suitable packing; we are not liable for damage that occurred before pickup.
International shipping and customs
Customs duties, taxes and any fines imposed by authorities are borne by the sender or receiver unless agreed otherwise in writing. We are not liable for delays or seizures decided by authorities.
Contact
For any question about this policy: info@seenexpress.com — SEEN Express Co. Ltd, Asir St., Laban, Riyadh, Unified National No. 7055192962.